We invite you to see how BWP, your community-owned pu0Ѵbc uঞѴbty, is abѴe to consistentѴy deѴbver high- t†-Ѵity water that not omѴy meets but, in many1-v;vķv†ur-vv;v-ѴѴv|ate and feder-Ѵ drinking-water standards. Burbank is 100% dependent on imported water. BWP uses innovaঞve methods to treat and manage our v†rrѴbes to provide our community with highŊt†-Ѵity water at the Ѵowest price in the region.

This report shares the resuѴts of thousands of sampѴ;tests being anaѴ‹zed for over 160 eѴements that may be found in drinking water.

In one secঞomof this report, we have bm1Ѵ†7;7;7†1aঞom-Ѵbnformaঞom-m7 precauঞons for peorѴe with he-Ѵ|h issues to avoid certain consঞtuents and/or contaminants.

If you have anyt†;vঞomv-0o†||_bv report, rѴ;ase emaiѴ BWP Water Q†-Ѵb|y Am-Ѵyst Tony Umphenour at AUmphenour@Burbankca.gov. For more informaঞomomBWP’s water conservaঞomrrogr-lvķrѴ;-v; visit us at BurbankWaterAndPower.com. You 1-m-Ѵvo watch BWP Board Meeঞm]v onѴine. The meeঞng and agenda informaঞomare posted on the City’s website at Burbankca.gov.

In This Issue

02 Got a Quesঞon? Ask Tony, Our Water-Quality Specialist!

03 BWP Removes PFAS from Drinking Water

04 BWP Water Operators Keep Your Tap Water Safe and Clean

6. 2019 Annual Water Quality Report

8. Burbank’s Water Story Foldout

10. Educaঞonal Informaঞon

12. ONEBurbank Partners with Visit Burbank
13. COVID-19: We’re Here for You

Este informe contiene información muy importante sobre su agua beber. Tradúzcalo ó hable con alguien que lo entienda bien.

Այս զեկույցը պարունակում է կարեւոր տեղեկություններ ձեր խմելու ջրի մասին: Խնդրում ենք դիմել ջրի համակարգի հասցեով կամ հեռախոսահամարով հայերենով օգնություն ստանալ համար:

Mahalaga ang impormasyong ito Mangyaring ipasalin ito.

SPECIAL FEATURE: Burbank’s Water Story, pg. 8

Got a Question?

Ask Tony, Our Water-Quality Specialist!

From time to time, Burbank residents have questions about their water. Tony Umphenour, BWP’s most experienced water-quality expert, is delighted to answer those questions!

BWP Removes

PFAS from Drinking Water

You may have heard about PFAS, either from a news report, a post on Nextdoor, or a discussion with a neighbor. PFAS are a large family of man-made chemicals known as per- and polyfluoroalkyl substances, which is why most people prefer just to say PFAS.

Does BWP test for arsenic?

TONY: Yes, BWP tests for arsenic.

Arsenic was not detectable in the over 25,000 water-quality tests we performed, so it was not reported in last year’s water-quality report. We only report the chemicals and contaminants that we can detect. I understand that customers may hear about arsenic in the news and could have concerns. The water we deliver to you meets and often exceeds standards set by state and federal regulators. This year, we decided to include arsenic in the water quality report as a line item, with a note that we did not detect it.

I’m reading about per- and polyfluoroalkyl substances (PFAS) in the water. What are PFAS and should I

be concerned?

TONY: This is an important topic, which is why we included an article on PFAS in this issue of Currents (see next page).

Should I be concerned about COVID-19 getting in Burbank’s water? Should I buy bottled water instead of drinking water from the tap?

TONY: Purchasing bottled water is a personal choice, but customers should not be concerned about COVID-19 in Burbank’s tap water. COVID-19 is not a water-borne illness. It is a respiratory illness that is passed

on by an infected person sneezing or coughing, or through personal contact with an infected person. In last year’s water-quality report, we explained that bottled water has to meet far less rigorous standards than Burbank tap water. BWP’s water is regularly checked for over 160 different chemicals and contaminants. During the water-treatment process, we add chlorine to the water to kill viruses, bacteria, and fungus.

My water is starting to taste metallic. Should I get my water tested?

TONY: I received this inquiry from a customer who lives in an apartment above a business that had been closed due to the COVID-19 pandemic. I thought the apartment’s plumbing could have been connected to the business’ system. If so, that would mean that some water had become stagnant from sitting in the pipe while the business was closed. Water can become stagnant in people’s homes or businesses if their facilities are unoccupied for a while.

I suggested the customer run his tap for a few minutes to get the stagnant water out of the system and bring in fresh water. The customer did, and he told me the water tasted fine.

I expect we will get more calls about the taste/smell/color of water, most likely due to stagnant water in the plumbing. I would advise any residential or business customer to run their taps for a few minutes if they detect a different taste, smell, or color

What are PFAS? Sometimes referred to as “forever chemicals,” PFAS have been used for decades in aerospace manufacturing, take-out food cartons, water-resistant outerwear, stain resistant carpeting, some personal care products, and non- stick cookware.

PFAS have been widely used in consumer and industrial products since the 1940s, which means those chemicals can be found in nearly every U.S. home and business. Today there are over 5,000 types of PFAS in use worldwide, and their widespread use means there are innumerable ways people can come into contact with PFAS.

Burbank’s PFAS information is shown in the Water Quality Report table on page 7.

The scientific community is still learning about how PFAS may affect human health. But enough is known that companies have voluntarily stopped using two types of PFAS called Perfluorooctanoic Acid (PFOA) and Perfluorooctanesulfonic Acid (PFOS). Neither of these types of PFAS were detected in Burbank’s water.

Customers can obtain more information about PFAS from the U.S. Environmental Protection Agency at epa.gov/pfas/basic-information-pfas.

Should you be concerned about PFAS in Burbank’s water? No. The two PFAS chemicals that

companies have stopped using, PFOS and PFOA, are not in the water we deliver to our community.

The water that BWP purchases from MWD has one of the 5,000 PFAS chemicals called Perfluorohexanoic Acid (PFHxA) at a low detection of 2.8 parts per trillion (ppt). One ppt would be equal to one drop of water in 15 Olympic-sized swimming pools!

Burbank’s PFAS information is shown in the Water Quality Report table on page 7.

For the past two decades, BWP has been removing the extremely low trace amounts of PFAS from our groundwater wells using a granular activated carbon-removal process as water passes through the Burbank Operable Unit (BOU), a state-of-the art water-cleaning system.

BWP conducts over 25,000 water-quality tests annually to ensure that our water meets, and often exceeds, rigorous state and federal drinking water standards. Analyses are performed by highly skilled staff both on site and in state-certified laboratories, including the water operators described in the article in this issue, “BWP Water Operators Keep Your Tap Water Safe and Clean,” found on page 4.

What’s Next: More stories may be in the news as state and federal regulators tighten the standards for PFAS. Regulations have changed recently for PFOS/PFOA, lowering the Notification Levels and Response Levels. Burbank’s water already meets these new regulations. For more info

We invite you to review other sections of this newsletter to learn more about what BWP does to maintain Burbank’s water quality. And if you do have a question, please email Tony at AUmphenour@burbankca.gov — he’d be glad to help!

2 | BurbankWaterAndPower.com

in their water.

see: Waterboards.ca.gov.

If you have any questions or concerns about PFAS or any other aspect of BWP’s water system, please call our Water Division at (818) 238-3500 or send an email to our water quality expert Tony Umphenour at AUmphenour@burbankca.gov.

2019 ANNUAL WATER QUALITY REPORT | 3

BWP Water Operators

Keep Your Tap Water

Safe and Clean

BWP’s water operators have a personal passion to serve you. They work hard to ensure Burbank’s water meets, and in many cases exceeds, state and federal requirements for water quality.

To be a water operator takes a strong personal commitment to service. Sometimes, that means sacrifice: some operators have to work on Christmas day, while others have to miss their children’s birthday parties. “I feel the sacrifices are worth it because we are serving the communities’ needs by providing Burbank customers with high-quality water,” Tim said.

Although most of their work days are spent indoors, performing tests and maintaining equipment, operators also work outdoors, checking BWP’s seven underground reservoirs and 17 above- ground water-storage tanks. All told, those water-storage facilities can hold about 56 million gallons of water on a given day. They are refilled, on average, about three times a week to meet the city’s demand for water.

“Many of our 17 storage tanks are located in neighborhoods and our drivers are on a first-name basis with several residents,” Tim commented.

Water plant operators can also be found in all corners of the City of Burbank, as they perform water quality analysis throughout

the distribution system.

Tim and his fellow water operators enjoy staying sharp by challenging each other with “what if” questions: “What if a pump was to fail or a large fire created a need for additional water supply — what would you do?” Although those “what if” scenarios are once-in-a-career occurrences and are not always predictable, the operators want to be sure they are on their toes if they occur.

“The water operators take their responsibilities very seriously,” Tim said. “We take pride in serving the public and we are vigilant to ensure the water we deliver is the best it can be.”

“There’s a powerful intrinsic reward that comes from providing a vital service to homes and businesses in the

community,” Tim continued. “Before being employed at BWP, I worked in other jobs where the work was repetitive and boring. The employees tended to have a ‘same stuff, different day’ mentality.”

That’s not the case for BWP’s water operators. “We do a lot of planning and make a lot of adjustments. For example, how does demand for water change with the weather? We’re running measurements and calculations all the time here. We’re huge on math!”

Tim’s final thought: “Water plant operators are proud to serve the community and play an important role in the delivery of high quality water. Every time someone in Burbank takes a drink from their tap they’re interacting with our dedicated water operators.”

Water is essential to life, and BWP’s water operators are essential workers who aid in the reliable delivery of safe and clean water. We have taken proactive steps during the COVID-19 pandemic to protect the health and safety of our employees and become a more resilient organization.

COVID-19 does not travel through the water supply

Among other things, we created a staggered work schedule that minimized personal interaction between our 10 water operators. Should the need ever arise, our response to future crises will be guided by the lessons we learned during the pandemic.

ŞCOVID-19 has not interfered with any of the tests the operators perform each day,Ş said BWP Water Supervisor Tim Lyneis, a lifetime Burbank resident who has worked in BWP’s

‰-|;udepartment for nearly 19 years. “We work hard, each and every day, to make sure the water we deliver to homes and businesses is safe and clean,” he said. “We have redoubled our efforts during the pandemic.”

Tim emphasized that COVID-19 does not travel through the water supply, which means the quality and supply of Burbank’s tap water has not been threatened by the pandemic. “Our residents can trust BWP to deliver high-quality water,” he said.

BWP has a modern and highly automated water system, and dedicated, highly skilled professionals like Tim who test and treat the water before it gets to customers. Water operators perform dozens of tests on the water each week, making sure that hundreds of contaminants are removed before it enters BWP’s 276-mile network of pipes that bring water to your home or business. Each day, BWP delivers about 15 million gallons of

water to customers.

“That’s why I like to live in a City with small-town friendliness and big-town amenities.”

Tim recalled that one day when he was out checking on the water-storage facilities, he encountered a distressed resident who flagged him down after she saw that an owl had become entangled in the netting at the DeBell Golf Club on East Walnut Avenue.

Tim called the City’s Animal Control department. When their officer arrived, Tim helped him extract the owl from the netting. “Owls are really beautiful and impressive animals,” Tim said. “The officer had special gloves that protected his hands and arms when working with raptorŊlike owls. While he held the owl, I cut the netting to free it. You don’t want to go near an owl’s talons — they can slice your arm to ribbons.”

“Every day one of our operators is responsible for checking on all of our storage facilities.”

Tim Lyneis, BWP Water Supervisor

2019 mm†-Ѵ Water Q†-Ѵb|y Report

MICROBIOLOGICAL SAMPLING RESULTS

SAMPLING RESULTS SHOWING THE DETECTION OF LEAD AND COPPER

SAMPLING RESULTS SHOWING THE DETECTION OF LEAD AT BURBANK UNIFIED SCHOOL DISTRICT (BUSD)

DISINFECTION BY-PRODUCTS AND DISINFECTANT RESIDUALS

OTHER PARAMETERS OF INTEREST TO CONSUMERS

DETECTION OF CONTAMINANTS WITH PRIMARY DRINKING-WATER STANDARDS

DETECTION OF CONTAMINANTS WITH SECONDARY DRINKING-WATER STANDARDS

Footnotes

1. MCL for State to|-ѴcoѴbform is no more than 5% of mon|_Ѵyv-lrѴ;v-r;rovbঞve. The MCL was not ˆboѴated in 2019.
2. E. coѴbĹ The occurrence of 2

comv;1†ঞve to|-ѴcoѴbfoulŊrovbঞv;v-lrѴ;vķ one of which contains E. coѴbķcomvঞ|†tes an acute MCL ˆboѴaঞomĺ The MCL was not ˆboѴated in 2019.

3. To|-ѴcoѴiform Treatment Technique(TT) trigger, Lev;Ѵ1 assessments, and to|-ѴcoѴiform TT vioѴaঞons. No triggers, LeveѴ 1 assessments, or vioѴaঞons occurred in 2019.
4. E. coѴbL and Lev;ѴƑ TT triggers for assessments. Nov-lrѴ;v were E. coѴbŊrovbঞve. No MCLs ˆboѴaঞomvmor assessments occurred in 2019.
5. AѴѴ7bv|ub0†ঞomv-lrѴ;vcoѴѴ;1ted for 2019 had det;1|-0Ѵ;to|-Ѵ1_Ѵoubm;r;vb7†-Ѵv-m7-v a r;v†Ѵ|mo’s were required.

(f ) Lead and copper colrѴb-mce based on 90th percenঞѴ;0;bm]0;Ѵow the A1ঞomLev;Ѵĺ S-lrѴ;v were taken from customer taps to reY;1||_;bnY†;mce of_o†v;_oѴ7rѴ†l0bm]ĺ 50 homes wer;v-lrѴ;7bm June/J†Ѵy 2017, none exc;;7;7|_;-1ঞomѴev;ѴforѴ;-7or copper. Water agencies are required tov-lrѴ; forѴ;-7-m7copper every 3 years according to EPA’s Lead and Copper R†Ѵ;ĺ

7. BUSD request;7-ѴѴƑƑv1_ooѴvto be tested forѴ;-7at the drinking fountains and kitchen taps. S-lrѴbm]occurred during the months of March and ArubѴof 2017 for a to|-Ѵ ofƐƏƐv-lrѴbm]vbtes.
8. ColrѴb-mce is based on Locaঞom-ѴRunning Amm†-Ѵ Average, which is the average of the Ѵ-v|four quarters in 2019.
9. ColrѴb-mce is based on Running Amm†-Ѵ Average which is the average within the 7bv|ub0†ঞomsystem in 2019.
10. V-Ѵ†;v_own is the average of|_;0Ѵ;m7;7 water (MWD water-m7Ѵo1-Ѵ]roundwater).
11. T_;Ѵowest and highest v-Ѵ†;v=rom an

bm7bˆb7†-Ѵvo†rce of water.

12. AѴ†linum has primary and secondary MCL’s.
13. State MCL for Gross AѴr_-ex1Ѵ†7;vradon and uranium. ColrѴb-mce is based on adjusted grovv-Ѵr_- where radon and uranium are deducted.
14. Hardness in grains/]-ѴѴom1-m0;found

by dividing the ppm by 17.1. Burbank’s water averaged 261 ppm for 2019, which is equiv-Ѵ;nt to 15 grains/]-ѴѴomĺ

15. There is curren|Ѵy no MCL for hexav-Ѵ;nt chromium. The previous MCL of 0.010 mg/L (10 ppb) was withdrawn on September 11, 2017.
16. Data frolƑƏƐƔv-lrѴbm]ĺ

Abbreviaঞomv

AI = Aggressiveness Im7;Š

CFU/mL = Colony-Forming Units per milliliter HRL = Health Reference Level

NTU = Nephelometric Turbidity Units N = Nitrogen

NA = Not Applicable

ND = Not Detected NL = NoࢼCc-ࢼomLevel

ppb = parts per billion or micrograms per liter (µg/L)

ppm = parts per million or milligrams per liter (mg/L)

ppt = parts per trillion or nanograms per liter (ng/L)

pCi/L = picoCuries per liter

46. = Treatment Technique

µS/cm = microSiemen per cenࢼleter

Burbank Has Some of the

Lowest Water Prices in the Region

Burbank is 100% dependent on imported water. Rainwater that makes its way to underground aquifers beneath our City does no|0;Ѵom]to us. That has not stopped

groundwater. Our strategies are working. The use of groundwater has grown over the yearvѴ;-7bm]to the most a@or7-0Ѵ;

water prices in the region.

BOU FILTRATION &

State Water Project &

1 Colorado River Aqueduct Untreated water from the Colorado River and the Northern Sierras enters the Metropolitan Water District (MWD) system.

COLORADO RIVER

AQUEDUCT

&

PLANT

STATE WATER

PROJECT

BLENDING PLANT

WATER

POWER

State Water Project through MWD and stores it in the local aquifers as "credits."

BURBANK WATER MIX AND COST

8 | BurbankWaterAndPower.com

untreated water with the credits they earned by buying water from the MWD, making it less expensive than the treated water (#5).

LOPEZ & PACOIMA

SPREADING GROUNDS

AQUIFER

WATER

RECYCLING PLANT

Burbank has 276 miles of water lines that deliver about 15 million gallons of drinking water every day.

2019 ANNUAL WATER QUALITY REPORT | 9

Educaঞom-Ѵ Informaঞom

The sources of drinking water (both tap water and bo‚Ѵed water) in1Ѵ†7e rivers, Ѵakes, streams, ponds, reservoirs, springs, and w;ѴѴs. As water traveѴs over the surface of the Ѵand or through the ground, it dissoѴves naturaѴѴy occurring miner-Ѵs and, in some cases, radioacঞve materb-Ѵķand can pick up substances res†Ѵঞng from the presence of animaѴs or from human acঞˆb|y.

The following deCnbঞons may be helpful in your understanding of our Water Quality Report:

Maximum Contaminant Level (MCL): The highest ѴeveѴ of a contaminant that is aѴѴowed in drinking water. Primary

Public Health Goal (PHG): The ѴeveѴ of a contaminant in drinking water beѴow which there is no known or expected risk to heaѴ|h. PHGs are set by the C-Ѵifornia EnvironmentaѴ Protecঞon Agency.

MRDLGs do not reY;ct the beneCts of the use of disinfectants to controѴ microbiaѴ contaminants.

Treatment Technique (TT): A required process intended to reduce the Ѵev;Ѵ of a contaminant in drinking water.

Contaminants that may be present in source water in1Ѵ†7e:

State Water Board reg†Ѵaঞomv-Ѵso estabѴish Ѵbmits for contaminants in bo‚Ѵed water that provide the same protecঞon for pubѴic heaѴ|h.

Drinking water, in1Ѵ†7ing bo‚Ѵed water, may reasona0Ѵy be expected to contain at Ѵeast smaѴѴ amounts of some contaminants. The presence of contaminants does not necessarbѴy indicate that water poses a heaѴ|h risk. More informaঞomabout contaminants and potenঞaѴheaѴ|_ e@ects can be

capacity of the infant’s bѴood to carry oxygen, rev†Ѵঞm]bn a serious bѴѴness; symptoms im1Ѵ†7e shortness of breath and bѴueness of the skin. Nitrate ѴeveѴs above 10 mg/L may -Ѵso a@ect the -0bѴbty of the bѴood to carry oxygen in other individu-Ѵs, such as pregnant women and those with certain speciCc enzyme deCciencies. If you are caring for an infant, or you are pregnant, you shouѴd ask advice from your heaѴth care provider.

MCLs are se|-v1Ѵov;to the PHGs (or MCLGs) as is ecomolb1-ѴѴy and t;1_moѴo]b1-ѴѴy f;-vb0Ѵ;ĺSecondary MCLs are set to protect the odor, taste, and appearance of drinking water.

Maximum Contaminant Level Goal (MCLG): The Ѵev;Ѵ of a contaminant in drinking water beѴow which there is no known or expected risk to he-Ѵth. MCLGs are set by the USEPA.

Maximum Residual Disinfectant Level (MRDL): The highest ѴeveѴ of a disinfectant aѴѴowed in drinking water. There is convincing evidence that addiঞon of a disinfectant is necessary for controѴ of microbiaѴ contaminants.

Maximum Residual Disinfectant Level Goal (MRDLG): The Ѵev;Ѵ of a drinking- water disinfectant beѴow which there is no known or expected risk to he-Ѵth.

Regulatory Acঞom Level (AL): The concentraঞomof a contaminant that, if exceeded, triggers treatment or other requirements that a water system must foѴѴow.

obtained by 1-ѴѴbng the USEPA Safe Drinking Water Ho|Ѵine (1-800-426- 4791) or visiঞm]their website at epa.gov/safewater.

Some peopѴe may be more v†ѴnerabѴe to contaminants in drinking water than the generaѴ por†Ѵaঞom. Immuno- compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transrѴants, peorѴe with HIV/AIDS or other immune system disorders, some eѴ7euѴy, and infants can be parঞ1†ѴauѴy at risk from infecঞomv. These peorѴe shouѴd seek advice about drinking water from their heaѴ|_ care providers. USEPA/Centers for Disease ControѴ (CDC) guideѴines on appropriate means to Ѵ;ssen the risk of infecঞomby Cryptosporidium and other microbiaѴ

Lead: If present, eѴevatedѴev;Ѵs of Ѵead can cause serious heaѴ|h probѴ;ms, especi-ѴѴy for pregnant women and young chiѴ7ren. Lead in drinking water is primariѴy from materiaѴs and components associated with service Ѵines and home rѴ†l0ing. BWP is responsi0Ѵe for providing high-qu-Ѵbty drinking water, but we cannot controѴ the variety of mat;ub-Ѵs used in private rѴ†l0ing components. When your water has been siমm]for severaѴ hours, you can minimize the potenঞ-Ѵ for Ѵead exposure byY†v_ing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you do so, you may wish to coѴѴect the Yushed water and reuse it for another beneCciaѴ purpose, such as watering rѴants. If you are concerned about Ѵead in your water, you may wish to have

This Water Quality Report reYects changes in drinking water regulatory requirements during 2019. All water systems are required to comply with the state Total Coliform Rule. Beginning April 1, 2016, all water systems are also required to comply with the federal Revised Total Coliform Rule. The new federal rule maintains the purpose to protect public health by ensuring the integrity of the drinking-water7bv|ub0†ࢼomsystem and monitoring for the presence of microbials (i.e., total coliform and E. coli bacteria). The U.S. EPA anࢼ1br-tes greater public health prote1ࢼom-v the new rule requires water systems that are vulnerable to microbial cont-lbm-ࢼom to idenࢼ=y -m7CŠrroblems. Water systems that eŠceed a

spe1bC;7=requency of total coliform occurrences are required to conduct an assessment to determine if any sanitary defe1|v;Šbv|ĸIf found, these must be corrected by the water system.

On May 30th, 2019, a sample analyzed by a contract lab found 1,2,3-Trichloropropane (TCP) entering the distribuࢼon system at siŠparts per trillion. Based on historical sample results and conYbcࢼng samples taken at the same ࢼle at di@erent points in the process, BWP was not conC7ent in the lab’s result. BWP sent split samples of the original to another authorized lab for conCumaࢼon. The second lab analyzed the same sample, and no TCP was detected. Addbࢼonal

samples were collected on May 30th and May 31st from various locaࢼons, including the Plant’s eZuent, water entering the distrb0†ࢼom system, and water within the distribuࢼon system found no TCP detected in any of the samples. This and addiࢼonal informaࢼon was all documented and reported to the State Water Board. Although BWP believes the original sample results were erroneous and proof can be found in the numerous addiࢼonal tesࢼng, all showed no contaminaࢼon. This report is available for public review at the Water Engineering OLce located in the BWP Administraࢼom Building at 164 W. Magnolia Blvd.

In order to ensure that tap water is safe to drink, the U.S. EnvironmentaѴ Protecঞom Agency (USEPA) and the State Water Resources ControѴ Board (State Water Board) prescribe reg†Ѵaঞoms that Ѵimit the amount of certain contaminants in water provided by pubѴic water systems.

10 | BurbankWaterAndPower.com

contaminants are avaiѴa0Ѵe from the Safe Drinking Water HotѴbne (1-800- 426-4791).

Nitrate: Nitrate (as nitrogen) in drinking water at ѴeveѴs above 10 mg/L is a he-Ѵ|h risk for infants of Ѵess than six months of age. Such nitrateѴeveѴs in drinking water can interfere with the

your water tested. Informaঞon on Ѵead in drinking water, tesঞm]methods, and steps you can take to minimize exposure is av-bѴ-bѴe from the Safe Drinking Water HotѴbne or at epa.gov/ safewater/lead or at BWP’s website

BurbankWaterandPower.com

Important Web Links

State Water Resources ControѴBoard – Division of Drinking Water waterboards.ca.gov

CaѴbfornia EPA calepa.ca.gov

EPA (Groundwater and Drinking Water) epa.gov/safewater

2019 ANNUAL WATER QUALITY REPORT | 11

ONEBurbank Partners

With Visit Burbank

Enhancing the Tourist Experience with

Ultra-High Speed Internet

ONEBurbank is a suite of BWPC0;r opঞ1v;uˆbces o@ered to Burbank 0†vbm;vv;vѴoohbm]for excepঞom-ѴѴy fast and r;Ѵb-0Ѵ;0-m7‰b7|_ĺ Visit ONEBurbank at ONEBurbank.com

COVID-19

We’re Here for You

We are committed to the health and safety of our community.

BWP has suspendedѴate fees and shut-o@s so that aѴѴof our residenঞ-Ѵ and commercb-Ѵcustomers have water and power through these ch-ѴѴ;nging ঞmes. If you are having diL1†Ѵ|y paying your uঞѴity 0bѴѴ, rѴease contact BWP Customer Service by caѴѴing (818) 238-3700 between 7:30 am and 5:00 pm, Monday through Friday.

Here -u;vol;-77bঞom-Ѵ resources that may _;Ѵr:

Visit BurbankWaterAndPower.com/PaymentOpঞoms

for Cm-nciaѴ assistance and payment opঞomv.

Visit BurbankWaterAndPower.com/CovidBWP for updates on BWP services and to see how to manage your BWP account from the comfort of your home.

Visit Burbank is the oLcial desঞnaঞon markeঞm]organizaঞomof the City of Burbank. Its mission: to boost hotel occupancy by posiঞoning Burbank as a desirable tourist desঞmaঞon. Eighteen hotels make up the not- for-proCt hospitality associaঞon which targets leisure and family travelers through digital adverঞsing, social media campaigns, strategic event partnerships, inYuencers, trade shows, and a dedicated website at visitburbank.com. Last year, the associaঞon's programs generated more than 85 million media impressions and 366,000 website visits.

Tourism is a growth industry for Burbank. In 2018, Burbank a‚racted

3.48 million visitors who spent $869 million, generated $38 million in local tax revenues, and sustained nearly 9,000 jobs. Burbank hotels experienced near record occupancy rates of just under 83% in 2019.

In such a dynamic market, Burbank hotels must be compeঞঞve and exceed the expectaঞons of guests visiঞmg the “Media Capital of the World.” For that reason, Visit Burbank opted for ONEBurbank's ultra-high speed internet service as the preferred internet provider for Burbank hotels.

“ONEBurbank is one of the most

r;Ѵb-0Ѵ;_b]_vr;;7metwork opঞomv av-bѴ-0Ѵ;,” stated Mary Hamzoian, Economic Dev;Ѵorl;nt Manager for the City of Burbank. “This service is heaviѴy used by media and entertainment companies in Burbank, and providing this to our guests adds v-Ѵ†;to their stay and to their experience ‰_bѴ; ˆbvbঞm]|_bv wouѴ7Ŋ 1Ѵ-vv1b|y.”

Tony Garibian, Visit Burbank’s Board Chairman and owner of the Coast Am-0;ѴѴ;-m7Safari Inn on OѴbve

Avenue, added, “We are veryrѴeased with the service and reѴbabiѴity of ONEBurbank, and so are our guests. In addiঞom to Burbank’s unique a‚racঞomv and neighborhoods, visitors are excited toѴ;-um|_at we o@er superior surCm]techmoѴogy beyond anything they’ve experienced. AѴѴof|_bv_;Ѵrvto brand Burbank an excepঞom-Ѵ7;vঞmaঞom-m7‘A Be‚er Way to See LA.’ Thank you ONEBurbank!”

We weѴcome another saঞvCed ONEBurbank customer! For more informaঞom on Burbank hoteѴs, a‚racঞomv and ameniঞes, check out visitburbank.com.

Learn about the many r;Ѵief programs and services avabѴ-0Ѵe at

Burbankca.gov/what-s-new/coronavirus

Please use water and energy wisely.

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